One of the top priorities in human resources management is the continued investment in training. We use either online or on-site training, and we prefer the options with most proximity and more adapted to the context and working rhythms.

Strategic Areas

We invest in three strategic areas for the development of CTT´s workers skills:

• Excellence Customer

  To update the knowledge of CTT’s offer and to increase the efficiency of sales, business contacts, relationships, and negotiation, to fulfill Customer needs, while adding value to the business.

• Operational excellence

  To develop the skills to allow fulfilling customers’ expectations. The knowledge of processes, equipments, systems and the adoption of operational practices lead to the staff efficiency, while promoting quality and sustainability, always within the regulatory framework.

• Culture and leadership

  To promote the individual engagement and to reconnect people and teams. We want to help overcoming limiting beliefs and to value the intent in everybody’s action, with the aim of adding value. Leaderships besides being the facilitators in this process, will develop the distinctive capacities that will allow to make the difference and to transform challenges into opportunities.

Hours and training volume and thematic areas

In 2022, 138,042 training hours were recorded, with 40,690 participations of a total of 8,317 attendees (66,5% of the total of CTT group). Training has been directed to specific themes and areas, according to the identified needs. Training actions with transversal topics to several company areas were also carried out. 14 programs were developed that encapsulate the Strategic Plan for Development and Training and the training volume distribution is as follows: